Frequently asked questions

Q. How do I earn points?
A. Simply present your card every time you shop with us and you earn 5 points for every $1 spent. You can earn points at any of your favourite Fusion stores, including diana ferrari, Williams and Mathers.

Q. Can I earn points shopping online?
A. Yes, you can also earn points when you make purchases online at any of our brands and also at

Q. How much are my points worth?
A. Every 100 points = $1 dollar towards a future purchase.

Q. How do I redeem my points in store?
A. Present your card to the store staff when you make your purchase and advise how much you would like to redeem.

Q. Can I redeem my points online?
A. Currently you can redeem online at Stay tuned for the remaining brands via

Q. Is there a minimum redemption?
A. Yes, you can redeem a minimum of 100 points at any one time. Points cannot be redeemed for cash.

Q. How do I know what status level I am?
A. Simply visit and enter your card number. Your current status level has been based on your purchases using your existing card over the last 12 months.

Q. Will I receive a new Fusion card?
A. If you are a Ruby member, you will not receive a new card. Only Silver and Gold members will receive new updated Fusion cards in the mail.

Q. Do I have any points already?
A. Points will only start accruing from any purchases made on or after 7 December 2012.

Q. How can I update my member details?
A. Simply visit, enter your card number, and click on the My Details tab.

Q. Is my current Fusion card already activated for the new points program?
A. Your existing card will already be activated.

Q. When can I earn and start to redeem my points?
A. You can earn straight away! Points earned from a purchase will only become available for redemption on the day following that purchase.(NOTE if store no polls points will be earned when file gets through)

Q. How long do I have until my points expire?
A. Your points expire after two years.

Q. How do I keep track of my points?
A. Your points total will appear on every purchase receipt. You can also ask one of our staff in store or check your points balance online.

Q. Do you have a smart phone App for the Fusion Rewards program?
A. Yes, visit and click on the Fusion Rewards App to download.

Q. If I lose my card and I am a Silver or Gold cardholder, what should I do to replace my lost card?
A. Only Ruby cards can be replaced in store. Contact the Customer Service Desk.

Q. If I ask for a refund on an item I have purchased, what happens to the points that I redeemed for this transaction?
A. The points you used towards the original transaction will not be refunded.

home page registration page Frequently asked questions Terms and Conditions